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Socializing
CHAPTER 01 Welcoming a Visitor
Greeting at the Airport | Talking About a Schedule
CHAPTER 02 Introduction
Introducing Yourself | Introducing a Visitor to Colleagues
CHAPTER 03 Guidance Around the Office
Showing a Visitor to the Office | Guiding a Site Tour
CHAPTER 04 Entertaining
At the Restaurant | At the Tourist Attraction
CHAPTER 05 Farewell
Arranging the Next Meeting | Sendoff at the Airport
Telephoning
CHAPTER 06 Making Calls
Making a Phone Call | Making Connections
CHAPTER 07 Taking and Leaving Messages
Taking Messages | Leaving Messages
CHAPTER 08 Making Appointments
Making an Appointment | Changing an Appointment
CHAPTER 09 Making Requests
Asking for Clarification | Making a Request for Information
CHAPTER 10 Placing Orders
Placing an Order | Making a Complaint About Delivery
Meeting
CHAPTER 11 Scheduling a Meeting
Scheduling a Meeting | Rescheduling a Meeting
CHAPTER 12 Opening
Preparing for a Meeting | Introducing the Agenda
CHAPTER 13 Exchanging Opinions
Asking For Opinions | Giving and Responding Opinions
CHAPTER 14 Stating Opinions
Agreeing | Disagreeing
CHAPTER 15 Closing a Meeting
Making a Decision | Closing a Meeting
Presentation
CHAPTER 16 Introduction
Welcoming the Audience | Engaging the Audience
CHAPTER 17 Stating the Purpose
Informing of the Purpose | Structuring
CHAPTER 01 Welcoming a Visitor
Greeting at the Airport | Talking About a Schedule
CHAPTER 02 Introduction
Introducing Yourself | Introducing a Visitor to Colleagues
CHAPTER 03 Guidance Around the Office
Showing a Visitor to the Office | Guiding a Site Tour
CHAPTER 04 Entertaining
At the Restaurant | At the Tourist Attraction
CHAPTER 05 Farewell
Arranging the Next Meeting | Sendoff at the Airport
Telephoning
CHAPTER 06 Making Calls
Making a Phone Call | Making Connections
CHAPTER 07 Taking and Leaving Messages
Taking Messages | Leaving Messages
CHAPTER 08 Making Appointments
Making an Appointment | Changing an Appointment
CHAPTER 09 Making Requests
Asking for Clarification | Making a Request for Information
CHAPTER 10 Placing Orders
Placing an Order | Making a Complaint About Delivery
Meeting
CHAPTER 11 Scheduling a Meeting
Scheduling a Meeting | Rescheduling a Meeting
CHAPTER 12 Opening
Preparing for a Meeting | Introducing the Agenda
CHAPTER 13 Exchanging Opinions
Asking For Opinions | Giving and Responding Opinions
CHAPTER 14 Stating Opinions
Agreeing | Disagreeing
CHAPTER 15 Closing a Meeting
Making a Decision | Closing a Meeting
Presentation
CHAPTER 16 Introduction
Welcoming the Audience | Engaging the Audience
CHAPTER 17 Stating the Purpose
Informing of the Purpose | Structuring